Delivery Structure
Clear separation of operational ownership ensures predictable delivery and long-term continuity.
Single point of contact
Partner acts as the sole operational interface toward the law firm.
Client proximity
Partner remains close to legal workflows, users, and decision-makers.
Functional ownership
Partner translates legal practice into configuration, processes, and daily usage.
Second-line escalation
Innoverius supports partners on platform-level and technical escalations.
Role separation
Responsibilities are explicitly separated to avoid overlap and delivery ambiguity.
Partner Responsibilities
Partners own functional delivery, user adoption, and legal-specific operational assets.
Implementation delivery
Configure workflows, permissions, and practices aligned with the firm’s operations.
Training and onboarding
Train users and support consistent adoption across teams and matters.
First-line support
Handle functional questions, guidance, and day-to-day operational support.
Legal content assets
Develop and maintain templates, prompts, and practice-specific automation.
Microsoft 365 alignment
Provide basic guidance on Word and Outlook usage where relevant.
Innoverius Responsibilities
Innoverius safeguards platform integrity, hosting, and long-term technical stability.
Managed infrastructure
Host and operate all environments to ensure security, performance, and isolation.
Platform development
Maintain core functionality, legal modules, and AI capabilities.
Upgrade coordination
Deliver upgrades and compatibility without disrupting partner implementations.
Technical escalation
Provide second-line expertise for complex platform and infrastructure issues.
Platform protection
Centralized control preserves consistency, security, and intellectual property.
Commercial Boundaries
Commercial roles are separated to prevent conflicts and preserve accountability.
Partner–client contract
Partner maintains the commercial relationship with the law firm.
Odoo licensing
Partner manages Odoo Enterprise licences under the standard Odoo model.
Commission structure
Partner receives the standard Odoo commission without competing sales flows.
Innoverius services
Innoverius licences and cloud infrastructure are contracted directly.
Conflict avoidance
Clear boundaries keep responsibilities enforceable and transparent.